Quick Fixes

Simple Self-Help Troubleshooting Instructions



Speech Recognition Inaccurate

The most common cause for a speech recognition accuracy problem is your internal mic settings. Here’s what you need to do to check and adjust them:

FOR PC’S

  1. Plug your mic headset into your computer.
  2. Right click on the speaker icon in the bottom right of your computer screen.
  3. Choose “recording devices”
  4. If your mic headset is selected, go to #5 below. If it’s not, that’s probably the problem. Click on the mic headset to select it, and then click “set default.”
  5. Click on your mic headset and then click “properties.”
  6. Click on the “levels” tab.
  7. Adjust the mic level
  8. Click “ok”
  9. Try Reading Buddy Software again. If the speech recognition accuracy is still a problem, try a different mic level.

FOR MACS

  1. Plug your mic headset into your computer.
  2. Click on the apple in the top left corner of your screen.
  3. Select “System Preferences” and click on the sound icon.
  4. If your mic headset is selected, go to #5 below. If it’s not, that’s probably the problem. Click on the mic headset to set it as default.
  5. Adjust the sliders for the input and output to raise the volume. Make sure “Mute” is not checked.  

STILL NOT WORKING?

If you have an iPhone, you probably know that Siri usually understands you, but sometimes she gets it wrong and makes silly mistakes. Siri isn’t perfect and neither is Reading Buddy Software.

Reading Buddy Software is part of the exciting and growing field of speech recognition technology. It’s not perfect, but with 90% accuracy your child has the opportunity to dramatically improve their reading skills.

If the voice recognition accuracy your child experiences is below 90% and if you’ve optimized your internal mic settings (see above), then you’re probably not using the approved microphone headset or following our best practices. The below list of “best practices” will take less than 5 minutes and could make a big difference in Reading Buddy Software’s performance.

RUN OPTIMIZATION SOFTWARE

Reading Buddy Software is very resource intensive. The more optimally your computer performs the better Reading Buddy Software will work. There are free optimization programs you can run each time before using Reading Buddy Software. You can download and use them for free.

For Mac Users. Use both MacBooster and cCleaner. You can download them free here http://www.macbooster.net/ and here https://www.piriform.com/mac/ccleaner

For PC Users. Use both cCleaner and Advanced System Care. You can download them free here https://www.piriform.com/ccleaner and here http://www.iobit.com/advancedsystemcareper.php.

CONFIRM CORRECT MIC HEADSET

Confirm that you’re using the approved mic headset. This is very important and the factor that makes the biggest difference with voice recognition accuracy. The Reading Buddy Software approved headset is the Logitech ClearChat Comfort/USB Headset H390.

RESTART YOUR COMPUTER

Restart your computer before each use.

NO OTHER PROGRAMS

Do not use any other programs while using Reading Buddy Software.

USE READING BUDDY SOFTWARE IN A QUIET PLACE

As you know, Reading Buddy Software listens for mispronounced words and offers real-time corrective feedback. But Reading Buddy Software scores pronunciation based on whatever it hears, including background noise like an air conditioner, a fan, talking, or a chair squeaking. In order for Reading Buddy Software to work properly, it must be used it in a quiet place and there cannot be any background noise.

MIC CHECK TIP #1

Reading Buddy Software will prompt your child to do a mic check before each use. Sometimes children respond to the mic check by speaking differently than they read. The mic check is what Reading Buddy Software uses to calibrate its “listening” of your child’s pronunciation, including tone and volume. Therefore, it’s very important that when your child does the mic check that he speaks just like he reads, in the same tone and volume.

MIC CHECK TIP #2

The microphone should be 1½ – 2 inches away from the SIDE of your child’s mouth. The microphone should NOT be directly in front of your child’s mouth.

PRONOUNCE CLEARLY—DO NOT SLUR WORDS

Children have a tendency to slur words and pronounce words incorrectly even when they know how to read them. This is a very bad habit. (There’s an article about this. Now would be a good time to review it. You can do so here.) It’s very important that your child enunciate each syllable and read clearly. Reading Buddy Software will be “listening” for every syllable.

Error Message “Headset Volume Too Low”

For PC Only

  1. Ensure that you’re using the approved Reading Buddy Software headset: Logitech ClearChat Comfort/USB Headset H390
  2. In the bottom right corner of your computer, right-click on the small volume icon
  3. Select “Playback Settings”
  4. Click on your headset and then click “Properties”
  5. Click on the “Levels” tab
  6. Turn ALL volume bars up
  7. Apply changes and click OK
  8. Restart your computer

Can’t complete mic check because headset isn’t in list of recording devices

For PC Only

  1. In the bottom right corner of your computer, right-click on the small volume icon.
  2. Select “Playback Settings”
  3. Click on your headset and click “Set as Default”
  4. Next, go to the recording tab
  5. Click on the headset you plugged in and click “Set as Default”
  6. Apply changes
  7. Restart your computer

If you still need help please call 24/7 tech support at 1-800-883-6420 or email readingbuddysoftware.tech@gmail.com

The Precision Memory Tracking Technology (PMTT) records your child’s weaknesses, creates personalized practice readings, and drills your child until mastery is achieved.

Which Platform?

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What’s Included?

Reading Buddy Software for up to 4 Users

Unlimited Usage. Every user can access any of the 400 readings as many times as they want.

Up to 4 Users.You can create separate accounts for each child.

Unlimited Technical Support. Phone and email.

What’s Included?

Reading Buddy Software for up to 4 Users

Unlimited Usage. Every user can access any of the 400 readings as many times as they want.

Up to 4 Users.You can create separate accounts for up to 4 children.

Unlimited Technical Support. Phone and email.

Reading Buddy Software Costs 98% Less than Tutoring

Lessons/month needed to improve reading level: 20

Average Cost for Tutor: $60/lesson

Cost Per Month
1 Child 2 Children 3 Children 4 Children
Tutor  $1,200  $2,400  $3,600  $4,800
Reading Buddy Software  $79  $79  $79  $79
 You Save  $1,121  $2,321  $3,521  $4,721
   93%  96%  97%  98%

Reading Buddy Software Costs 98% Less than Tutoring

Lessons/month needed to improve reading level: 20

Average Cost for Tutor: $60/lesson

Cost Per Month
1 Child 2 Children 3 Children 4 Children
Tutor  $1,200  $2,400  $3,600  $4,800
Reading Buddy Software  $79  $79  $79  $79
 You Save  $1,121  $2,321  $3,521  $4,721
   93%  96%  97%  98%

Cancellation Policy

Headset Required

System Requirements

How to Download

Sample Readings